To verify layer 3 reachability, use the ping command.
To view EIGRP peers/neighbors and the interfaces that they are reachable through;
#show ip eigrp topology
#debug eigrp packets <terse>
watch out for stub configurations, passive interfaces, K-value mismatches summarization (IPv4, IPv6)
EIGRP issues are usually;
Neighbor adjacency issues
Routing issues
Neighbor Issues
Are interfaces operational
Does EIGRP AS match
Are interfaces enabled for EIGRP
Is there an interface that is configured as passive?
Authentication
Interface is down: The interface must be up/up.
Mismatched autonomous system numbers: Both routers need to be using the same autonomous system number.
Incorrect network statement: The network statement must identify the IP address of the interface you want to include in the EIGRP process.
Mismatched K values: Both routers must be using exactly the same K values.
Passive interface: The passive interface feature suppresses the sending and receiving of hello packets while still allowing the interface’s network to be advertised.
Different subnets: The exchange of hello packets must be done on the same subnet; if it isn’t, the hello packets are ignored.
Authentication: If authentication is being used, the key ID and key string must match, and the key must be valid (if valid times have been configured).
ACLs: An access control list (ACL) may be denying packets to the EIGRP multicast address 224.0.0.10.
Timers: Timers do not have to match; however, if they are not configured correctly, neighbor adjacencies could flap.
Verification of Neighbor Issues
#show ip eigrp neighbors <detail>
To identify whether the physical and data-link layers are operational;
#show ip interface brief
#show ip eigrp interface <detail>
AS: the AS specified in the router command
Interface: the interfaces over which EIGRP is configured
Peers: number of directly connected EIGRP neighbors on the interface
Xmit: Queue Unreliable and Reliable: The number of packets remaining in the unreliable and reliable queues
Mean SRTT: the average Smooth Round Trip Time (SRTT) interval in milliseconds, for all neighbors on the interface.
Pacing Time Unreliable and Reliable: number of milliseconds to wait after transmitting unreliable and reliable packets.
Multicast Flow Timers: number of milliseconds to wait for an acknowledgement of a multicast packet by all the neighbors before transmitting the next multicast packet.
Pending Routes: number of routes in the packets in the transmit queue that are waiting to be sent.
#show ip protocols
Routing Issues
Are networks being advertised?
Is ACL blocking advertisements?
Is there a discontiguous network issue?
Redistribution
Summarization
Bad or missing network command: The network command enables the EIGRP process on an interface and injects the prefix of the network the interface is part of into the EIGRP process.
Better source of information: If exactly the same network prefix is learned from a more reliable source, it is used instead of the EIGRP learned information.
Route filtering: A filter might be preventing a network prefix from being advertised or learned.
Stub configuration: If the wrong setting is chosen during the stub router configuration, or if the wrong router is chosen as the stub router, it might prevent a network prefix from being advertised.
Interface is shut down: The EIGRP-enabled interface must be up/up for the network associated with the interface to be advertised.
Split horizon: Split horizon is a loop-prevention feature that prevents a router from advertising routes out the same interface on which they were learned.
Verification of Routing Issues
#show ip interface brief
#show ip route eigrp
#show ip protocols
#show access-list
Troubleshooting Stub
#show ip protocols
#show ip eigrp neighbor detail
Troubleshooting Summarization
Discontiguous Subnets
Poorly summarized supernets; show ip route
Summarization requires at least one subnet in the RIB for summary to be advertised.
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